If you are aware of personal credentials of other users you can not anyway make reservations without prior permission from the rightful owner of the codes . If you do not respect this condition, the Company may, at any time and at its sole discretion, take legal action against any abuse and deception.
To place an order for the purchase of one or more Product on the Website, you must select the relevant Product and fill in the online information required. The purchase is composed of a “personal detail” page including personal information and of a second section allowing payment process. For any eventual further check, you may be asked to authorize the Company to verify the truthfulness of the personal data and any other information provided and undertakes to cooperate with the Company during such verification.
By submitting a purchase to the company, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions .
Product Information and Price
For each specific Product you will find the specifications and information in the “product description” on the Website. In this section you will also see the price of the relevant Product. Please ensure that you have carefully read all pricing information and cancellation policy on the Website before placing an order. By placing your order you state to have fully read and understood the “product description” of the selected Supplier’s Service and Product.
Product Validity and Price Inclusion / Exclusion
All Product offered through the Website is valid as per the dates displayed at the Website. The Company is not responsible or liable for any information that it does not directly provide.
The Company reserves the right, at any time and at its sole discretion, to remove from the Website any product at any time without prior notice. This removal does not effect any existing booking already booked and confirmed by Company. Any existing booking will be honored as per reservation at the time of booking.
Product rate is the same feature and current at the time of booking. Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; and any beverages or food not specifically listed under “Inclusions” on the product pages of the Website.
Each Product has its specific inclusions. Please carefully read the “Product description” on the Website to see what is included / not included in joining a specific experience booked through the Website. For any doubt or further details about Product inclusions you can contact our customer service sending an e-mail to firstname.lastname@example.org
Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. As a result, the Company reserves the right to cancel, change or substitute any service, tour, ticket or Product that you have booked through the Website and any other affiliate websites at any time, for any reason. In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.
Once you have chosen the Product to be booked and have filled the Order form, you will have the chance to proceed with payment with: A) Your personal credit card (the Company accept main credit cards – if you use any third party’s credit card you may be requested to show authorization to pay the booking with that credit card. B) Wire Transfer where you will be sent our bank account details right after the form is submitted.
The price charged will be the one present on the site at the time of confirmation with no extra costs applied directly by the Company. Any eventual supplement to the initial price will be due to factors outside the control of the Company. The value of the transaction may be subject to taxes, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on the Website and any other affiliate websites. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.
Once the payment is definitely executed, you will receive a confirmation message by mail by the Website with all the instructions necessary regarding your pick up from your hotel or port which serves as a voucher for each tour or service booked.
Even when a Product has been already reserved and payment already processed, it may be still possible to amend reservation contacting our customer service by e-mail or using the relative form in “Contact Us” section in the Website.
Amendments are usually accepted free of charge if made in the respect of the cancellation policy as per the “Product description” of each specific product on the Website.
Date-change requests and amendments are subject to availability however the Company will do its best to satisfy customers needing but cannot guarantee the success of any date-change request.
Occasionally, additional fees may be required to replace reservation due to last minute amendment. This decision is at Company’s sole discretion and the user will be charged extra fees by the Company during amendment process on the Website or directly at meeting point before the the execution of the product.
Booking Cancellation and Refund
Each product has its specific page with all the details, including the terms and penalties for cancellations. If you cancel any reservation in respect of such terms you will be notified via email and will be confirmed relative refund. Sometimes cancelling process may effect few cancellation fees applied by the Company to cover administrative costs management or for any other reasonable cause.
No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
At same time no refunds are confirmed for requests of cancellations sent after the deadline fixed for each product and ranges from one week to 24 hours before the experience’s start time .
Any changes or cancellations made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
For ensuring the safe exchange of data between the server which hosts the website and the visitor, we use SSL. This creates an encrypted connection between those two, which prevent them from being intercepting by malicious users.
Personal Data Collection Policy
When sending a message using the contact form or the reservation request form of the website, none of the information given by the user is saved in the database.
Personal information given during orders, will be stored in the database, unless the user asks to delete them, by sending us a direct e-mail or by filling up the contact form.
The IP address is provided by the internet provider and used by the user’s PC to access the internet therefore the website.
In some cases the IP address is stored for technical and security reasons and it may be also used for collecting data for statistical analysis.
In case that the IP address is available, it may be shared, upon request in accordance with the Law provided for, by the competent police of judicial authorities or state authorities.
The IP addresses which are saved in the server’s log files, are deleted automatically after 30 days.
Google Analytics that run in the website are using IP Anonymization so the user cannot be identified through them. They are set to delete the collected data after 26 months.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Changes to our policy
This policy replaces all previous versions and is correct as of March 2020. We reserve the right to change the policy at any time.